It never failed on me during a transfer, nor when sending or receiving an email. There is also a very useful feature available to generate a link instead of sending an email. This comes in handy to send files that are too large to be attached in an email but that still need to be delivered to people who aren't necessarily tech-savvy. In fact, no user needs to create an account to start with: it is just a matter of using the intuitive interface to upload one or more files and indicate an email for the files to be received. WeTransfer is very easy to use, both for the sender and the recipient. I haven't personally needed to contact their customer support yet, but I have seen how well WeTransfer treat their customers and I have no doubt they will be there when the time comes. It even works equally well for transferring encrypted archives that contain sensitive information and so we have given our trust to this service many, many times. In work situations, this actually is wonderfully useful as the recipient can't fake that the information hasn't got through. This can be a doubled-edge sword, but frankly one can just reupload files when needed or realize how much or how little interest the recipient has when getting an email confirmation when the files have been downloaded, which is obviously another great feature of WeTransfer. In many cases, I find it even more convenient than a cloud storage solution because nothing is linked to one specific account and there is no need to garbage collect archives that are no longer in use. Overall, it is undoubtedly one of the best services of that kind that I have used over the years.
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